A Support Technician wrote on behalf of several members of the ITS Help Desk to express thanks to Academic Technologist Alina Nevins, who wrote high-quality knowledgebase articles supporting Classes*v2. “The articles are very well written and clearly spell out what we need to know,” he wrote. “I received a number of emails about Classes*v2 this morning. The articles made it very easy for me to provide information to the clients.”
Alina not only wrote high-quality knowledgebase articles supporting Classes*v2. She has taken over the very large support shoes of our dear retired colleague, Gloria Hardman (and is doing an extraordinary job of it). Alina offered hands-on training to HelpDesk staff regarding the use of V2. It’s our first service which has tier one support at the help desk. She’s managing the V2 queue and our great staffer Jennifer Colafrancesco’s work on the service, mastering Drupal for course and educational technology services support, has just gotten a new “Senior Academic Technologist” title and is an all-around great team member.
Thanks Alina and congrats from the crew!